Shipping policy
Shipping Policy
This Shipping Policy describes how TenSeng (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.
Processing Times
All orders are processed within 2–31 business days. Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.
Shipping Times
Here are the estimated delivery dates after completing your purchase:
- Domestic Shipping (within Malaysia): Estimated delivery time is 2-14 business days (we will try to expedite it as much as possible).
- International Shipping: Estimated delivery time is 14–31 business days. Delivery may vary depending on customs clearance and the destination country.
Please note: delivery times are estimates and not guaranteed.
Shipping Costs
- Standard shipping: Free Shipping
- Express shipping (if available): Free Shipping
- International shipping: Free Shipping
Tracking Information
As soon as a tracking number is available, it will be added to your order details. You will be notified via email so that you can keep track of the delivery status every step of the way. You can also track the progress of your shipment here.
Shipping Restrictions
We currently do not ship to: Hawaii, Puerto Rico.
Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).
Damaged, Lost, or Delayed Shipments
We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.
For missing packages or delayed shipments beyond the estimated timeframe, please contact us at tcstioh@yahoo.com, and we will assist where possible.
Contact Information
If you have any questions about this Shipping Policy or your order, please contact us at:
📧 tcstioh@yahoo.com